Manage Your Paper With a RAFT

Ruthless paperwork is the route to a clean desk. It’s a problem of small-scale decision-making, every piece of paper requires a decision and a final destination. Too often, papers fall prey to the procrastination syndrome: I’ll think about it tomorrow.

Ideally, mail and paperwork should be attended to for a few minutes every day. If the amount is small, three times a week may do. You don’t want papers to build up to the point where you look at it and you get discouraged. The easiest way to avoid that is to keep up to date.

Files can be kept in open piles on a desk or in folders, according to your style. If a clean visual environment is important to you, use boxes and folders as you RAFT. If you prefer a look of activity and busyness, paper piles may be the answer.

If you do keep stuff, keep it in a way so that it doesn’t jam up your life and you can find it again.

Use the RAFT template: refer it, act on it, file it or toss it.

  • Refer it to the correct person, if you’re not the one to handle it.
  • Act on it immediately. Items that can be dealt with easily, do now; David Allen’s two-minute rule.
  • File it, if necessary. Eighty percent of filed papers are never looked at again. Make sure you really need it before you keep it.
  • Toss out anything you no longer need. Don’t keep routine memos or anything that gives you information you already know or have. Record meeting information on your calendar, then toss the memo. We you receive document revisions, toss the orginals.
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Sample Voice Mail Templates

Voice mail is one of the most frustrating aspects of telephone communication; just below navigating automated phone menus. If voice mail is used properly, it can be a highly effective tool. The trick is to ensure your messages clearly communicate all the information need, but no more.

Here are some tips for leaving good voice mail messages along with half a dozen temples you can customize for your own use.

  • Write down your voice-mail message before you start. It is easier to read from the page than to try and ad lib.
  • Have custom greetings for different circumstances: in meetings, on vacation, business travel, etc. Update your greeting when appropriate.
  • Remeber to be professional. You can never be sure who will be calling you. Leave the humourous messages for your home phone.
  • Tips for leaving a good out-of-office message

Basic message – limited detail

Hello!  You have reached the voice mail of <name>. Please leave a message after the tone, and I’ll contact you. To return to the receptionist, press <number> at anytime.

Basic message – detailed

Hello, you’ve reached the voice mailbox of. Please note, you can bypass this message at any time by pressing. Today is, I am in the office, but I’m either on my phone or away from my desk. Your call is important to me. If you wish, leave a message and I will call you back at my first opportunity. If you need immediate assistance, press to have your call redirected by the receptionist.

Hello, this is <your name> of <company or department name>. I’m not available to take your call, but if you leave your name, number and a brief message, I will get back to you as soon as I can. If you would like to speak with my assistant, please dial <number>.

In meetings

Hello, you’ve reached the voice mailbox of <name>. Please note, you can bypass this message at any time by pressing <key combination>. Today is <day of week>, <date> I am in the office, but will be in meetings all day. Your call is important to me. If you wish, leave a message and I will call you back at my first opportunity. If you need immediate assistance, press <number> to have your call redirected by the receptionist.

Out of office on business

Hello, you’ve reached the voice mailbox of <name>. Please note, you can bypass this message at any time by pressing <key combination>. Today is <day of week>, <date> I am out of the office on business. If you wish, you can contact me via my cell phone <number> or by e-mail. If you need immediate assistance, press <number> to have your call redirected by the receptionist.

Vacation message

Hello, you’ve reached the voice mailbox of <name>. Please note, you can bypass this message at any time by pressing <key combination>. I am out of the office on vacation until <date>. If you need immediate assistance, press <number> to have your call redirected by the receptionist.

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