The foundation of our managers’ philosophy relies on one main, undeniable point: a manager’s number-one priority is to deliver results.”
– Denny F. Strigl
Are you delivering?
For managers, behavior is the real key to achievement. In order to stop struggling and start delivering, you need to close the gap between what you know and what you do. That’s been Denny Strigl’s method, and now it can be yours, too.
Among the most prominent architects of the wireless communications industry, the former Verizon Wireless president and CEO has had one of the most remarkable careers in modern business. In Managers, Can You Hear Me Now?, Strigl shares all the skills and techniques he used to build Verizon into one of the greatest growth companies in any industry. You’ll learn how to:
Create a corporate culture where trust, respect, and integrity flourish — and employees and customers alike are appropriately served
“Eliminate the fluff,” get focused, and stop wasting time on things that don’t matter
Address issues proactively before they become problems — even employee performance issues
Get past your “blind spots,” reinforce priorities consistently, and communicate with clarity
Master the Four Fundamentals of Management: growing revenue, getting new customers, keeping the customers you already have, and eliminating costs
There are two major league sports teams in Edmonton: the Eskimos of the Canadian Football League and the Oilers of the National Hockey League. In 2005, both teams achieved considerable success in their respective sports. The Eskimos won the Grey Cup and the Oilers took the Stanley Cup series to seven games, before dropping to the Carolina Hurricanes.
The following year, neither team achieved anything of which they could be proud. The Eskimos missed gaining a playoff spot for the first time in 35 years and the Oilers finished tenth overall in their conference.
How is it teams can be so successful one year and go nowhere the next? How is it in life that some people regularly meet and exceed goals, while others have trouble just showing up?
As I look at sports clubs, at all levels, that are consistent winners, or examine highly successful organizations and individuals, I see five traits that are the hallmarks of a champion.
Champions have character. That is, they have defined values, ethics, ethos or standards. Whatever you want to call it, all they do, and how they do all, is driven by the quality of their character.
Champions have a drive to win. They know what they want to achieve and how to create goals to get them there. Even when they don’t win all of the small victories, their focus on the big win carries them forward.
Champions take charge of circumstances. They constantly prepare and hone their skills so they can meet whatever challenges come their way. They also know the importance of developing new skills to be able to handle change.
Champions are even-tempered. In game five of this year’s Detroit – Calgary series, Calgary players showed their frustration by slashing and cross-checking in the final minutes of the game. Goalie Jamie McLennan ended up with a five game suspension for his slash. Needless to say, the Detroit Red Wings moved on to the next round, while the Flames packed and went home. Champions know that the only way to maintain or regain control in a difficult situation is to remain calm and focussed.
Champions do the right things over and over again. A winning football team brings its A-game to the field week after week. The best-selling writer sets time aside each day to write. A successful fundraiser works her prospect list regularly. Champions know achieving success involves consistent execution of their best moves.
We’re all “competing” for different kinds of prizes; the rewards that make our lives meaningful. If you want to have success in reaching your goals, you need to develop the heart of a champion.