Learn to Communicate With WARMTH
Posted in Communication
- Wear a smile – A smile is one of the strongest communication tools. You don’t have to spend the entire time grinning like an idiot, but there is nothing quite as infectious as sharing a smile. Dale Carnegie said, “It costs nothing, but creates much. It enriches those who receive, without impoverishing those who give. It happens in a flash and the memory of it sometimes lasts forever.
- An open posture – Keep an open body position. Closing up your body profile—becoming smaller—looks like you lack confidence. If you keep your arms folded, you appear to be defending yourself against the other person’s communication.
- Rise and lean forward – Your posture should be upright but not stiff. Don’t slouch; but don’t sit like you’re at military attention. Stay relaxed and lean forward a bit.
- Make eye contact – Your eye contact is the single most effective indicator that you’re involved in the conversation. By avoiding eye contact, you appear anxious, uninterested and bored. Your eyes always talk and provide valuable cues as to your approachability.
- Territorial zones/touch – Find the appropriate balance of distance; too close invades personal space, while too far may seem like you’re not interested. Is the communication formal enough for an office or would you be better off meeting in a coffee shop?
- Head-nodding – There is plenty of research into the part nodding plays in communication. Nodding tells the speaker that you are listening and that they should continue to speak. If you increase the speed of your nodding, it signals you are ready to speak.
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Hi Ian. I like your tips on communicating with others. I believe Tony Robbins said that the art of communicating a “word” or “meaning” to another human, consists of 3 parts:
The written word: 17% - Tone of voice: 34% - Body language: 49%
This means an email is very inefficient (17%), while talking on the phone is worth 51% (17+34). If you are in front of someone, it ads your bodylanguage, which you speak of above. That is worth a whopping 100%. I’m certain there are other factors, such as energy transfer etc but it does paint a pretty good picture.
Great post Ian!